General inquiries

Have a question that isn't answered in our FAQ or elsewhere on the site? A representative of the South Station Train Terminal's can be reached at (617)-523-1300 or For queries related to South Station Bus Terminal, please contact

For news alerts and updates related to South Station, check our Twitter feed on our News Alerts page. 

Lost & Found

In the train terminal, the Lost & Found office is located in the hallway to the left of Barbara's Bookstore. In the bus terminal, the Lost & Found is located in the second floor Security Office or call 617-790-4304


Transit Service Specifics

The administrators of this website are unfortunately unable to maintain updated information on all transit services available through the station. For questions related to transit services we recommend: 

  • Luggage services: Please contact your operator directly.

  • Cancellations and delays: Please contact your operator directly.

  • Regional bus connections: Please contact your carrier directly.

  • Regional train connections: Amtrak or MBTA Commuter Rail

  • Local transit connections: MBTA Journey Planner


Events & Marketing

To plan a marketing activation or special event at South Station, please contact Monika Walesa at Premier Tourist and Landmark Association: 732-997-8574 or



For all train terminal leasing inquiries (kiosks or storefronts), please contact For bus station retail leasing inquiries, call 617-790-4302.

South Station Security

For security issues at South Station Train Terminal, please contact 617-443-4513. 

For security issues at South Station Bus Terminal, please contact 617-790-4304.